Shipping policy
Service Delivery & Fulfillment Policy
Service Delivery & Fulfillment Policy
All products and services provided by our company are travel-related intangible services and do not involve the production, delivery or shipment of any physical goods. To avoid any misunderstanding, our service delivery methods are explained as follows:
I. Nature of Services
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The products sold by our company include, but are not limited to, travel itinerary planning, accommodation arrangements, transportation and transfer services, private car services, ticket booking assistance, visa assistance, fast-track services and other travel-related services. All such products are service-based products, not physical goods.
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Our company does not provide any form of physical product shipment, logistics delivery, freight or postal services. Standard e-commerce logistics, waybill or receipt confirmation mechanisms do not apply.
II. Service Delivery Method
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Delivery of travel services means that our company fulfills the relevant services in accordance with the product content and itinerary arrangements confirmed by both parties before the departure date, during the trip or when the actual service is provided.
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Trip confirmation details, order content, itineraries, usage instructions, electronic vouchers, if applicable, and other necessary information will be provided electronically, including but not limited to:
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Email
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Online communication platforms, such as official customer service accounts
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Our company's website or online systems
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The above electronic materials shall be deemed the official proof of service delivery, and travelers are not required to receive or sign for any physical documents.
III. Service Delivery Time
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The actual time of travel service provision shall be based on the information stated on each product page, quotation or the content confirmed by both parties.
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For services requiring advance processing, such as visas, tickets, accommodation or transportation arrangements, relevant confirmations or electronic materials will be provided to travelers after processing has been completed.
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Our company does not guarantee that all service-related materials will be provided immediately upon completion of payment. The actual delivery time remains subject to the nature of the itinerary, operational procedures and third-party suppliers' arrangements.
IV. Traveler Responsibilities and Cooperation
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Travelers are responsible for ensuring that the contact information provided at the time of booking, including email addresses and communication accounts, is accurate and can receive information properly.
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If travelers fail to receive service-related materials in a timely manner due to incorrect contact information, failure to check emails promptly, system blocking of messages or other reasons not attributable to our company, all related responsibility shall be borne by the traveler.
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If travelers do not receive the electronic materials due to be delivered within a reasonable period, they should proactively contact our customer service for assistance.
V. Limitations of Third-Party Service Delivery
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Certain services, such as accommodation, transportation, activities and tickets, are actually provided by third-party suppliers. Their delivery methods, usage rules and limitations shall be subject to the respective suppliers' regulations.
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Our company is responsible only for assisting with arrangements and providing necessary usage information. For service provision times, methods or temporary adjustments by third-party suppliers, our company will assist travelers according to the actual circumstances but shall not bear direct responsibility for performance.
VI. Special Statement on Non-Physical Delivery
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Our company does not provide any physical goods, paper tickets or mailed documents.
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As our products are intangible services, standard e-commerce provisions concerning delivery days, logistics tracking or receipt confirmation do not apply.
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Completion of payment by the traveler indicates full understanding and acceptance of our company's service delivery method.
VII. Final Statement
This Service Delivery & Fulfillment Policy forms part of our company's terms of service and transaction procedures. Any matters not addressed herein shall be handled in accordance with our other relevant policies, the content confirmed by both parties and applicable laws and regulations.