Privacy policy

Last updated: February 6, 2026

**CHUNG TA INTERNATIONAL TRAVELING CO., LTD. (CÔNG TY TNHH DU LỊCH QUỐC TẾ CHUNG TA)** operates this online store and website, including all information, content, features, tools, products and related services, to provide you, the customer, with a complete online shopping experience (the ‘Services’). The Company uses the Shopify technology platform, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use and disclose your personal information when you browse, use, shop or transact through the Services, or otherwise contact us.

If there is any conflict between the Company's Terms of Service and this Privacy Policy, this Privacy Policy shall take precedence in matters concerning the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any feature of the Services, you acknowledge and agree to the collection, use and disclosure of personal information described in this Privacy Policy.

1. Purpose and Scope of Information Collection

Personal Information We Collect or Process

In this Policy, ‘personal information’ means information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or de-identified information, meaning information that cannot identify you or reasonably be linked to your identity.

Depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including information inferred from such data:

  • Contact information: including your name, address, billing address, shipping address, telephone number and email address.

  • Financial information: including credit card numbers, debit card numbers, bank accounts, payment card information, financial account information, transaction details, payment methods, payment confirmations and other payment-related information.

  • Account information: including your username, password, security questions, personal preferences and account settings.

  • Transaction information: including products or services you have viewed, added to your cart, added to your favorites, purchased, returned, exchanged or canceled, as well as your transaction history.

  • Communications with us: including the content you provide when communicating or contacting us, such as information provided when submitting a request to customer support.

  • Device information: including information about your device, browser or network connection, IP address and other unique identifiers.

  • Usage information: including information about how and when you access or interact with the Services.

Sources of Personal Information

We may collect your personal information from the following sources:

  • Directly from you: for example, when you create an account, access or use the Services, contact us or otherwise provide personal information.

  • Automatically through the Services: including information obtained from your device when you use our products or services or access the website, and information collected through cookies or similar technologies.

  • From our service providers: for example, when we authorize them to provide specific technical services or to collect or process your personal information on our behalf.

  • From our partners or other third parties.

Customers warrant that, when asked to provide information and agreeing to do so, the information they provide is accurate and lawful. If information a customer provides to Chung Ta International Traveling is inaccurate or unlawful, the customer shall bear full responsibility (under no circumstances shall Chung Ta International Traveling bear any joint liability, whether in part or in whole).

2. Scope of Use of Personal Information

Depending on how you interact with us or the types of Services you use, we may use your personal information for the following purposes:

  • Providing, tailoring and improving the Services: including fulfilling our contractual obligations to you; processing payments; fulfilling orders; recording preferences and products of interest; sending account-related notifications; processing purchases, returns, exchanges or other transactions; creating, maintaining and managing accounts; arranging delivery; assisting with returns and exchanges; enabling you to post reviews; and personalizing your shopping experience, such as recommending relevant products based on your purchase history.

  • Marketing and advertising: using personal information to send marketing, advertising and promotional information by email, text message or postal mail, and to display online advertisements for products or services on the Services or other websites based on your past activities.

  • Security and fraud prevention: verifying accounts; providing a secure payment and shopping experience; detecting, investigating and addressing fraudulent, unlawful, unsafe or harmful conduct; protecting public safety; and ensuring the security of the Services. You are responsible for protecting your account login information and must not share it with others.

  • Communicating with you: providing customer support, responding to requests, delivering services effectively and maintaining business relationships.

  • Legal reasons: complying with applicable laws; responding to valid legal process; cooperating with investigations, civil litigation or other legal proceedings; and enforcing our terms or policies or investigating violations of them.

3. Information Retention Period

Chung Ta International Traveling retains customer information only for as long as necessary to achieve the purposes for which it was collected, as required by contract, or as prescribed by applicable law.

4. Commitment to the Confidentiality of Customers' Personal Information

Chung Ta International Traveling values the trust customers place in us and thanks you for choosing our services. By providing personal information to Chung Ta International Traveling, customers acknowledge that they understand and agree to the terms stated above. Chung Ta International Traveling will ensure and protect the privacy and security of customers' personal information with the highest sense of responsibility.

However, Chung Ta International Traveling does not guarantee absolute confidentiality of customer information and shall not be liable for any unauthorized external access or information leaks caused by the customers themselves.

Chung Ta International Traveling undertakes not to engage in the buying or selling of customer information, and not to sell or distribute customers' personal information to any third party.

5. Persons or Organizations That May Access the Information

Persons or organizations that may access the information include:

  • Chung Ta International Traveling

  • Where Chung Ta International Traveling is legally obliged to provide customer information pursuant to a lawful request or decision of a competent authority, or where necessary to prevent or detect crimes and pursue prosecution in accordance with the law to protect customers' rights and interests.

  • Sharing with Shopify, suppliers and third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping.

  • Sharing with business and marketing partners to provide marketing and advertising services; these partners will use the information in accordance with their own privacy policies.

  • Where you direct, request or consent to disclosure, such as for delivery requirements or use of social account login features.

  • Sharing with affiliates or members of the same corporate group.

  • Necessary disclosure in connection with business transactions, such as mergers or bankruptcy, to comply with legal obligations, enforce terms, or protect the lawful rights and interests of ourselves, the Services, users or third parties.

In the above circumstances, the Company may be exempted from all liability relating to information security.

Relationship with Shopify

The Services are provided by Shopify. Shopify may collect and process personal information about your access to and use of the Services to provide and improve the Services. Information you submit through the Services may be transferred to and shared with Shopify and third parties, which may be located outside your country of residence, to provide and improve the Services.

In addition, to protect, expand and improve our business operations, we use certain enhanced features provided by Shopify and may combine data and information obtained from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use the personal information it collects. In these circumstances, Shopify will be responsible for processing your personal information, including responding to requests you make concerning the purposes for which it uses your personal information.

To learn how Shopify uses your personal information and what rights you may have, please refer to Shopify's Consumer Privacy Policy and Privacy Portal. Depending on your location, you may be able to exercise certain personal information rights through its portal.

Third-Party Websites and Links

The Services may contain links to other websites or online platforms operated by third parties. If you access websites that we do not control or that are not affiliated with us, we recommend that you review their privacy policies and related terms. We do not guarantee, and are not responsible for, the privacy or security of these websites, including the accuracy, completeness or reliability of the information they contain.

Information you provide on public or semi-public platforms, including information shared on third-party social media platforms, may also be viewed by other users or users of third-party platforms, and its use by us or third parties may be unrestricted. Our provision of these links does not constitute endorsement of the content of those platforms or their owners or operators, unless expressly stated in the Services.

6. Organization Collecting and Managing Information and Contact Details

CHUNG TA INTERNATIONAL TRAVELING CO., LTD.
Address: 801 Trần Hưng Đạo, Chợ Quán Ward, Ho Chi Minh City, Vietnam
Telephone: (+84) 0332510510
Email: info@chungtatravel.com

7. Methods and Tools for Consumers to Access and Correct Personal Information

Customers wishing to access or correct their personal information in the chungtatravel.com website system should contact Chung Ta International Traveling:
Telephone (Hotline): (+84) 0332510510
Email: info@chungtatravel.com

Customers may also visit the Company's address at 801 Trần Hưng Đạo, Chợ Quán Ward, Ho Chi Minh City, Vietnam, in person to request corrections to their information.

8. Mechanism for Receiving and Handling Customer Complaints

  • Any dispute arising between Chung Ta International Traveling and a customer shall be resolved through negotiation. If negotiation is unsuccessful, either party may bring proceedings before the competent People's Court.

  • If a matter cannot be resolved through negotiation or mediation, the aggrieved party may gather evidence, such as emails and messages, and contact Chung Ta International Traveling; the Company will contact the complainant to address the matter.

  • If the matter is beyond the Company's authority, the Company will recommend referring it to the competent authorities. In such cases, the Company will continue to cooperate and assist to protect the aggrieved party's rights and interests to the greatest extent possible.

Chung Ta International Traveling requires individuals registering or making purchases to provide complete, relevant personal information, such as their name, contact address, email and telephone number, and to be responsible for its lawfulness. If the Company determines that the personal information a customer provided at initial registration was inaccurate, the Company shall not be liable for, or handle, complaints relating to that customer's rights and interests.

9. Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. The Company is not responsible for the privacy policies, security or content of these websites.

10. Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children below the age of majority prescribed by law in your location.

11. Your Rights and Choices

Depending on where you live, you may have the following rights:

  • The right to access or know information

  • The right to request deletion

  • The right to request correction

  • The right to data portability or transfer

  • The right to manage preferences for receiving communications (marketing messages)

We will not discriminate against you for exercising these rights and will process your requests in accordance with applicable law.

12. Complaints

If you have any complaints concerning the processing of personal information, please contact us using the information below.

13. International Data Transfers

Your personal information may be transferred, stored or processed outside your country of residence using transfer mechanisms recognized by law.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on the website and will state the ‘Last updated’ date.

15. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us as follows:
Email: info@chungtatravel.com
Or through the official customer service channels published on the website.