Refund policy

Refund & Cancellation Policy

Refund & Cancellation Policy

To protect the rights and interests of both travelers and the Company and ensure the smooth arrangement of travel itineraries, once an itinerary has been confirmed, cancellations for personal reasons shall be handled in accordance with the following refund and cancellation rules. Travelers must read this policy carefully before booking and carefully assess their travel arrangements.

I. Order Formation and Payment Methods

  1. All travel products and services provided by the Company are payable online only, with payments collected and transactions processed through third-party payment platforms or partner financial institutions. The Company does not accept cash payments, on-site payments or other non-online payment methods.

  2. An itinerary shall be formally established only after confirmation by the Company and completion of full payment or payment of the agreed amount.

  3. Travelers must complete payment within the deadline stated in the order or quotation. If payment is not completed within that deadline, the Company has the right to cancel the order without reserving availability and shall not bear any resulting liability.

II. Refund Rules for Traveler-Initiated Cancellations

(1) Visa, Fast-Track and Airfare Fees

  1. For visa, fast-track and other application assistance services, applications are submitted to the relevant organizations based on information provided by the traveler upon confirmation. Actual costs arise once processing begins. If the traveler cancels the trip, these fees are non-refundable.

  2. Air ticket refunds, rescheduling and related fees shall be handled in accordance with the airline's actual rules and final approval. The Company only assists travelers in submitting applications and does not guarantee a full refund or bear responsibility for an airline's refusal or restriction of refunds.

(2) Travel Itinerary (Ground Services) Fees (the ‘Tour Fee’)

If a traveler cancels a confirmed itinerary before departure, the following cancellation fees shall apply according to the number of days between cancellation and departure:

  • Cancellation 21 days or more before departure:
    The traveler must pay 50% of the tour fee as a cancellation fee.

  • Cancellation 14 to 20 days before departure:
    The traveler must pay 70% of the tour fee as a cancellation fee.

  • Cancellation 13 days or fewer before departure:
    The traveler must pay 100% of the tour fee; no refund will be issued.

Notes:

  1. Cancellation periods are calculated in business days, excluding Saturdays, Sundays and public holidays.

  2. The actual cancellation date is determined by when the Company receives the traveler's clear and formal cancellation notice.

III. Online Payments, Third-Party Payments and Transaction Fees

  1. The Company's online payment services are processed by third-party payment platforms or partner financial institutions. By completing payment on this website, travelers agree to comply with the relevant terms of service, transaction rules and operating procedures of the third-party payment platform.

  2. The Company does not retain travelers' full credit card details, payment account information or transaction verification information. All payment data is processed by third-party payment platforms under their information security and risk control mechanisms.

  3. If payment failure, delay, transaction interruption or duplicate charges arise from third-party payment platform system issues, bank reviews, risk control mechanisms, network disruptions or other reasons not attributable to the Company, the Company will assist travelers with inquiries and resolution through that platform but shall not bear direct liability for compensation.

  4. For orders paid online that are canceled or refunded under this policy, all bank or third-party payment platform transaction fees already incurred are non-refundable and must be borne by the traveler.

  5. Any refund will be processed, after receipt of funds has been confirmed, within 15 days via the original payment method. The actual time funds are credited remains subject to the processing procedures of the bank or third-party payment platform.

IV. Price Display and Actual Charged Amount

  1. Prices displayed on this website are based on the currency stated on the product page or quotation.

  2. If travelers pay in a different currency, with a cross-border credit card or through an international payment method, the actual amount charged may vary due to currency conversion, bank or third-party payment platform fees, or similar factors.

  3. Such exchange rate or fee differences are normal results of financial transactions and do not constitute grounds for a refund, compensation or a pricing dispute.

V. Cancellation or Changes Due to Force Majeure

If an itinerary cannot proceed as scheduled due to force majeure, including but not limited to natural disasters, epidemics, war, government policy changes, transportation disruptions, strikes or an airline's cancellation or adjustment of flights, the Company shall not be liable for damages.

In these circumstances, the Company may, depending on the actual situation:

  1. Cancel the itinerary without a refund; or

  2. Offer an alternative itinerary of equivalent value for the traveler to choose.

Any additional costs arising from an alternative arrangement must be borne by the traveler.

VI. Refund Principles Where the Company Cancels an Itinerary

If, for reasons attributable to the Company, all or part of the travel services cannot be provided as agreed, the Company will proactively notify travelers and negotiate an alternative. If the parties cannot reach agreement, the Company will refund the amounts paid for services not provided in accordance with the relevant rules.

VII. Special Reminder

Travel itineraries involve multiple services requiring advance booking. The closer cancellation is to departure, the more preparatory work and costs will already have been incurred, and the refundable proportion of the tour fee will decrease accordingly. To protect their interests, travelers are advised to fully confirm their travel arrangements before booking and notify the Company as early as possible if cancellation or changes are needed.

VIII. Final Terms

This Refund & Cancellation Policy is based on the Company's standard-form travel contract. The right to adjust it according to the actual itinerary content and relevant laws and regulations is reserved.
The contract terms formally signed or confirmed by both parties remain the final basis for travelers' rights and obligations.