Payment Methods

Payment Methods and Website Payment Instructions(Payment Methods)

To provide travelers with a secure and convenient payment experience, all travel products and services offered by our company use online payment methods, with funds collected and transactions processed through third-party payment platforms or partner financial institutions.

I. Accepted Payment Methods

We currently offer the following payment methods (the options actually available are subject to the payment page or the payment information provided by our company):

  • Credit cards (Visa / MasterCard / JCB, etc.)
  • International credit cards (subject to the methods supported by the third-party payment platform)
  • Bank transfers in New Taiwan dollars (TWD)
  • Other online payment methods offered by third-party payment platforms

Our company does not accept cash or on-site payments. If you choose a bank transfer in New Taiwan dollars, please pay into the designated account by the deadline provided by our company. Payment is recognized based on the funds actually credited to the account. Please retain your transfer record for verification.

II. Payment Currency and Pricing

  • Prices on this website may be displayed in multiple currencies for travelers' reference only.

  • The legal currency for actual transactions and final settlement is Vietnamese dong (VND).

  • The final payment amount is the amount shown on the third-party payment platform's payment page. Minor differences may arise due to exchange rate fluctuations, bank charges or the payment platform's processing procedures.

III. Third-Party Payment Platforms

Our online payments are processed through third-party payment platforms or partner financial institutions:

  • All payment procedures, credit card information and transaction verification are handled by the third-party payment platform under its information security and risk management procedures.

  • Our company does not retain, access or process travelers' complete credit card details or payment account information.

By completing payment on this website, travelers agree to and comply with the relevant third-party payment platform's terms of service, transaction rules and privacy policy.

IV. Successful Payment and Order Confirmation

  • A booking for travel products or services becomes effective only after payment is successful and our company confirms the order.

  • If payment is incomplete, fails or is declined by the bank or payment platform, the order is not considered confirmed.

  • After payment, our company reserves the right to confirm or adjust orders based on actual availability, supplier restrictions or other reasonable grounds.

V. Transaction Issues and Payment Disputes

If any of the following occurs during payment:

  • Payment failure or duplicate charges

  • Successful payment not displayed immediately

  • Delayed review by the bank or payment platform

  • System errors or interrupted network connections

Our company will help travelers contact the third-party payment platform or relevant financial institution to investigate and resolve the issue. However, for delays or issues caused by payment systems, banking procedures or third-party payment platforms, our company is not directly liable for compensation.

VI. Refunds and Transaction Fees

  • Refund requests will be handled in accordance with the **[Refund and Cancellation Policy]** published on this website.

  • Bank or third-party payment platform transaction fees already incurred are generally non-refundable.

  • Refunds, where applicable, will be returned through the original payment method. The actual crediting time depends on the bank's or payment platform's processing procedures.

VII. Important Information

  • Before paying, please verify the product details, departure date, services included and cancellation policy.

  • By completing payment, travelers agree to and accept the **[Terms of Service], [Refund and Cancellation Policy]** and the payment information above.

Website Payment Instructions

Please follow these steps to complete payment:

Step 1: Select a Payment Method

On the payment page, choose one of the following:

  • International credit / debit card (Visa, Mastercard, American Express, JCB)

  • Apple Pay

  • Google Pay

  • Samsung Pay

  • Domestic ATM card / bank account

  • Scan a QR Code with a banking app or e-wallet

The system will then display the corresponding payment screen.

Step 2: Enter Payment Information

(1) Credit / Debit Card Payment

Enter the following information as instructed on screen:

  • Card number

  • Expiry month / year

  • Security code (CSC / CVV)

  • Cardholder name

  • Email address for transaction notifications

Example credit card payment details screen

Please note:

  • Card details must be correct and the card must still be valid;

  • If an OTP or other verification code is required, the issuing bank will send it directly to the traveler.

(2) Apple Pay / Google Pay / Samsung Pay

  • The system will automatically redirect you to the corresponding e-wallet;

  • Verify your identity using biometrics, a PIN or your device's security features;

  • You do not need to enter your card details again.

Example e-wallet payment selection screen

(3) ATM Card / Bank Account Payment

  • Select the issuing bank;

  • Follow the instructions to log in to online or mobile banking;

  • Complete transaction verification as required by the bank.

Example online banking payment selection screen

(4) QR Code Payment

  • Open a banking app or e-wallet that supports QR scanning;

  • Scan the QR Code displayed on screen;

  • Check the transaction details and complete payment.

Example QR code payment screen

Step 3: Confirm Payment

  • After entering your details or completing verification, select "Confirm Payment";

  • The system will display the transaction result:

    • Payment successful; or

    • Payment failed / processing

Your order information will also be sent to your email address.

VIII. When Payment Is Recognized

  • The transaction is considered complete when the OnePay system confirms successful payment.

  • Processing may take longer due to technical issues or a delayed response from the bank.

IX. Important Reminders

  • This website does not retain travelers' credit card information;

  • Do not disclose your OTP or card details to any third party;

  • If a transaction fails but your account has been debited, contact customer service immediately for help reconciling the payment.

X. Contact for Payment Assistance

For assistance during payment, please contact:

CHUNG TA INTERNATIONAL TRAVELING CO., LTD. (ChungTa Travel)
Address: 801 Trần Hưng Đạo, phường Chợ Quán, thành phố Hồ Chí Minh, Việt Nam
Phone: (+84) 0332510510
Email: info@chungtatravel.com