Payment Methods

Payment Methods & Website Payment Instructions

To provide travelers with a secure and convenient payment experience, all travel products and services offered by our company are payable exclusively through online payment methods and are processed via third-party payment platforms or cooperating financial institutions.

I. Accepted Payment Methods

Our company currently provides the following online payment methods (the actual available options shall be subject to those displayed on the payment page):

Credit cards (Visa / MasterCard / JCB, etc.)
International credit cards (subject to the support scope of the third-party payment platform)
Other online payment methods provided by third-party payment platforms

Our company does not accept cash payments, on-site payments, over-the-counter bank transfers, or any other non-online payment methods.

II. Payment Currency and Pricing

Prices displayed on this website may be shown in multiple currencies for reference purposes only.
The legal settlement currency for actual transactions and final payment is Vietnamese Dong (VND).
The final payable amount shall be based on the amount displayed on the payment page of the third-party payment platform and may vary slightly due to exchange rate fluctuations, bank fees, or payment platform processing procedures.

III. Third-Party Payment Platform

Our online payment services are processed through third-party payment platforms or cooperating financial institutions:

All payment procedures, credit card information, and transaction verification are handled by the third-party payment platform in accordance with its security and risk control mechanisms.
Our company does not retain, access, or process travelers’ complete credit card details or payment account information.

By completing payment on this website, travelers agree to comply with the relevant third-party payment platform’s terms of service, transaction rules, and privacy policy.

IV. Successful Payment and Order Confirmation

Travel products and services shall be deemed officially established only after successful payment and confirmation of the order by our company.

If payment is not completed, fails, or is declined by a bank or payment platform, the order shall be considered not established.

Our company reserves the right, after payment, to confirm or adjust orders based on actual availability, supplier limitations, or other reasonable circumstances.

V. Transaction Issues and Payment Disputes

If any of the following situations occur during payment:

Payment failure or duplicate charges
Payment successful but not immediately displayed
Delays due to bank or payment platform review
System errors or network interruption

Our company will assist travelers in contacting the relevant third-party payment platform or financial institution for inquiry and resolution; however, our company shall not bear direct compensation liability for delays or abnormalities caused by payment systems, bank processing procedures, or third-party payment platforms.

VI. Refunds and Transaction Fees

If a refund is required, it shall be handled in accordance with our website’s Refund & Cancellation Policy.

Bank charges or third-party payment platform transaction fees already incurred are generally non-refundable.

Refunds (if applicable) will be returned via the original payment method, and the actual crediting time shall be subject to the bank’s or payment platform’s processing procedures.

VII. Important Notes

Travelers are advised to carefully confirm product details, departure dates, service items, and cancellation policies before making payment.

Completion of payment indicates that the traveler has agreed to and accepted the Terms & Conditions, the Refund & Cancellation Policy, and the above Payment Methods description.

Website Payment Instructions

Please follow the steps below to complete the payment process:

Step 1: Select a Payment Method

On the payment page, please select one of the following methods:

International credit/debit card (Visa, Mastercard, American Express, JCB)
Apple Pay
Google Pay
Samsung Pay
Domestic ATM card / Bank account
Scan QR Code via banking app or e-wallet

After selection, the system will display the corresponding payment interface.

Step 2: Enter Payment Information

(1) Credit/Debit Card Payment

Please enter the following information:

Card number
Expiry month/year
Security code (CSC/CVV)
Cardholder name
Email address for transaction notification

Notes:

Card details must be accurate and within the valid period.
If OTP or other verification codes are required, they will be sent directly to the traveler by the issuing bank.

(2) Apple Pay / Google Pay / Samsung Pay

The system will automatically redirect to the corresponding e-wallet interface.
Travelers complete verification through biometric authentication, PIN code, or device security mechanism.
No need to re-enter card information.

(3) ATM Card / Bank Account Payment

Select the issuing bank.
Log in to online banking or mobile banking as instructed.
Complete transaction verification according to the bank’s requirements.

(4) QR Code Payment

Open a banking app or e-wallet that supports QR scanning.
Scan the QR Code displayed on the screen.
Confirm transaction details and complete payment.

Step 3: Confirm Payment

After entering or verifying payment information, click “Confirm Payment”.

The system will display the transaction result:

Payment successful; or
Payment failed / Processing

Order information will be simultaneously sent to the traveler’s email address.

VIII. Payment Recognition Time

When the OnePay system confirms payment success, the transaction shall be deemed completed.
If technical issues or delayed bank responses occur, processing time may be extended.

IX. Important Reminders

This website does not store travelers’ credit card information.
Do not disclose OTP codes or card details to any third party.
If a transaction fails but funds have been deducted, please contact customer service immediately for reconciliation assistance.

X. Payment Assistance Contact Information

If assistance is required during the payment process, please contact:

CHUNG TA INTERNATIONAL TRAVELING CO., LTD.
Address: 801 Trần Hưng Đạo, Chợ Quán Ward, Ho Chi Minh City, Vietnam
Phone: (+84) 0332510510
Email: info@chungtatravel.com